At The Primitive OT we are committed to ensuring and upholding the privacy and confidentiality of our clients and stakeholders’ personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Privacy Act).

This policy is designed to clearly communicate how The Primitive OT handles our clients and all other stakeholders’ personal and health information. It provides a detailed outline of the type of information our practice may hold, how it is handled, how long it is kept and how you can access it.

This policy covers the following information:

Personal Information Tas defined in the Privacy Act (1988) means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
Health Information as defined in the Privacy Act (1988) is a particular subset of personal information and means information or an opinion about:
Why we collect personal information:

The Primitive OT collects personal information when it is reasonably necessary for us to provide the services that you may require.

Other reasons The Primitive OT collects personal information is to:
How we collect Personal information :

Information may be collected in a number of different ways The Primitive OT will always attempt to initially obtain the required information from the client or stakeholder directly, by means of documentation, over the phone, via email or in person. In certain circumstances information may need to be collected from a third party such as:

Information may only be obtained from the above sources with the client or stakeholder’s consent.

Type of information we may collect:

The following information may be collected by The Primitive OT in order to assist the organization in providing the service that is required:

Disclosure and use of information:

The Primitive OT will only use or disclose personal information for the primary purpose for which it was collected, for a directly related secondary purpose or as permitted or required by law. Along with the uses listed in this policy or otherwise permitted under the Privacy Act (1988), using, or disclosing personal information will only be done after obtaining the client’s or stakeholder’s consent. Outlined below is how The Primitive OT may use or disclose personal information.

Quality assurance: On occasions we may need to collect, use or disclose aspects of personal information to monitor the standard of health services provided. This is done for processes including accreditation and evaluation, clinical audits, risk and claims management, education and training of staff and quality assurance activities, including monitoring clinical outcomes.

Client satisfaction: To ensure the organisation is providing a level of high-quality services, The Primitive OT employee may contact the client or stakeholder in the future to request feedback on services.

Billing: For billing and invoicing purposes, The Primitive OT may disclose relevant aspects of the client or stakeholder’s personal information with third parties such as health care providers, Department of Veterans Affairs, Medicare, National Disability Insurance Scheme and other Insurance organizations.

Contractors: On occasions, The Primitive OT may request engagement of third parties to assist in providing the services required such as building contractors, IT suppliers and professional service providers. The Primitive OT therefore may need to disclose the relevant personal information in relation to these services. All such contractors are required to handle your personal information in accordance with the Privacy Act (1988) and this policy.

Data required by law: The Primitive OT have a legal obligation to provide information to various entities; The Primitive OT may provide personal and health information to government agencies where The Primitive OT are providing health services under contracts.

How we store and protect your information:

The Primitive OT ensures information is securely stored in a range of mediums including electronic systems, electronic instrumentation, and paper files. The Primitive OT has a number of security measures in place to ensure information is protected. These include firewalls, administrative, physical and technical access restrictions, with only authorized personnel able to access relevant data. The Primitive OT has a secure server and a closed network environment, data encryption and virus scanning and protection. The Primitive OT endeavours to ensure all security programs are regularly assessed and updated as required.

How long we keep your information:

The Primitive OT retain all personal and health information indefinitely on an internal electronic database following the conclusion of services to ensure that The Primitive OT can provide the best possible service.
All paper copies of client or stakeholder information will be submitted to The Primitive OT’s electronic database and then securely destroyed.

Access and changes to personal information

If the client or stakeholder wishes to access the information The Primitive OT hold (both personal and health) the client or stakeholder has the right to do so. The client and stakeholders also have a right to request an amendment to the information The Primitive OT hold if the client or stakeholder believes it is inaccurate. The Primitive OT will allow access or make amendments as per the request unless there is a reason under the Privacy Act (1988) or other relevant law to refuse the request.
The Primitive OT will allow access to personal records in a manner which is suitable to the individual’s needs except when:

In order to gain access or request an amendment The Primitive OT do require written consent from the individual. This can be in form of an email or written letter.

Contacting us:

At The Primitive OT client care is our main priority. If you have any concerns regarding our privacy policy or services, please contact us directly using the contact details provided below.

Address: 122A Pennant Hills Road, Normanhurst NSW 2076
Email: : [email protected]
Phone: : (+61) 493 175 190

The Primitive OT welcomes complaints, compliments, and ideas as it provides feedback on our services and enables us to make service improvements. We will strive to resolve your complaint internally. If we are unable to resolve your complaint satisfactorily, you may request the Federal Privacy Commissioner to have your complaint investigated. For more information about how you may lodge a complaint with the Federal Privacy Commissioner, please contact the Commissioner's hotline service on 1300 363 992.