PRIVACY POLICY
At The Primitive OT we are committed to ensuring and upholding the privacy and confidentiality of
our clients and stakeholders’ personal information in accordance with the Australian Privacy
Principles (APPs) under the Privacy Act 1988 (Privacy Act). The Primitive OT collects personal information when it is reasonably necessary for us to provide the
services that you may require. Information may be collected in a number of different ways The Primitive OT will always attempt to
initially obtain the required information from the client or stakeholder directly, by means of
documentation, over the phone, via email or in person. In certain circumstances information may
need to be collected from a third party such as:
The following information may be collected by The Primitive OT in order to assist the organization in
providing the service that is required:
The Primitive OT will only use or disclose personal information for the primary purpose for which it
was collected, for a directly related secondary purpose or as permitted or required by law. Along
with the uses listed in this policy or otherwise permitted under the Privacy Act (1988), using, or
disclosing personal information will only be done after obtaining the client’s or stakeholder’s
consent. Outlined below is how The Primitive OT may use or disclose personal information.
The Primitive OT ensures information is securely stored in a range of mediums including electronic
systems, electronic instrumentation, and paper files. The Primitive OT has a number of security
measures in place to ensure information is protected. These include firewalls, administrative,
physical and technical access restrictions, with only authorized personnel able to access relevant
data. The Primitive OT has a secure server and a closed network environment, data encryption and
virus scanning and protection. The Primitive OT endeavours to ensure all security programs are
regularly assessed and updated as required.
The Primitive OT retain all personal and health information indefinitely on an internal electronic
database following the conclusion of services to ensure that The Primitive OT can provide the best
possible service. If the client or stakeholder wishes to access the information The Primitive OT hold (both personal
and health) the client or stakeholder has the right to do so. The client and stakeholders also have a
right to request an amendment to the information The Primitive OT hold if the client or stakeholder
believes it is inaccurate. The Primitive OT will allow access or make amendments as per the request
unless there is a reason under the Privacy Act (1988) or other relevant law to refuse the request. At The Primitive OT client care is our main priority. If you have any concerns regarding our privacy
policy or services, please contact us directly using the contact details provided below.
Address: 122A Pennant Hills Road, Normanhurst NSW 2076
This policy is designed to clearly communicate how The Primitive OT handles our clients and all other
stakeholders’ personal and health information. It provides a detailed outline of the type of
information our practice may hold, how it is handled, how long it is kept and how you can access it.
This policy covers the following information:
- What type of information The Primitive OT may collect and how it will be collected
- Disclosure and use of information
- How The Primitive OT stores and protects information
- How long information is kept
- Access and changes to personal information
- Whether the information or opinion is recorded in a material form or not.
- An individual’s expressed wishes about the future provision of health services to him/her
- A health service provided or to be provided to an individual
- Provide the best possible service to achieve maximum results
- Claim payment from external funding sources, including Department of Veterans Affairs,
Medicare, National Disability Insurance Scheme and other Insurance organizations
- Comply with third party agencies information along with their needs and requirements
Comply with reporting requirements and other obligations to third party agencies e.g.
hospital support teams, medical practitioners
- Enable The Primitive OT to send reports and all other correspondence to other health care
providers.
- Family member
- Health practitioner
- Career
- Support Coordinator
Type of information we may collect:
- Family medical history and next of kin details
- Health information including medical conditions, medical records and medical
results
- Occupation, employer details, payment details and financial information
- Source of initial referral
- Other health or medical practitioner’s involved
- Where necessary information may be required to be disclosed to other health care providers, such
as a general practitioner, home service provider or hospitals that may be involved in ongoing care
and/or services
We may provide information about medical conditions to the next of kin, relatives, guardians or
legal representatives, unless previously stated by the client or stakeholder to not disclose personal
or health information.
Client satisfaction: To ensure the organisation is providing a level of high-quality services, The
Primitive OT employee may contact the client or stakeholder in the future to request feedback on
services.
Billing: For billing and invoicing purposes, The Primitive OT may disclose relevant aspects of the
client or stakeholder’s personal information with third parties such as health care providers,
Department of Veterans Affairs, Medicare, National Disability Insurance Scheme and other Insurance
organizations.
Contractors: On occasions, The Primitive OT may request engagement of third parties to assist in
providing the services required such as building contractors, IT suppliers and professional service
providers. The Primitive OT therefore may need to disclose the relevant personal information in
relation to these services. All such contractors are required to handle your personal information in
accordance with the Privacy Act (1988) and this policy.
Data required by law: The Primitive OT have a legal obligation to provide information to various
entities; The Primitive OT may provide personal and health information to government agencies
where The Primitive OT are providing health services under contracts.
How we store and protect your information:
All paper copies of client or stakeholder information will be submitted to The Primitive OT’s
electronic database and then securely destroyed.
The Primitive OT will allow access to personal records in a manner which is suitable to the
individual’s needs except when:
The request for access is frivolous or vexatious
- The information relates to an existing legal dispute resolution proceeding between The
Primitive OT and the individual
- Providing access would be unlawful
- An enforcement agency performing a lawful national security function asks The Primitive
OT not to provide access on the basis that providing access would be likely to cause damage
to the national security of Australia
Contacting us:
Email: : [email protected]
Phone: : (+61) 493 175 190
